Customer Service Representative I- REMOTE FLORIDA APPLY NOW

Port St. Lucie, FL
Customer Service
30000 - 40000 usd / year
Fri, Jan 21, 2022
Part time

Disclaimer:

REMOTE OPPORTUNITY.! This position works from home days, nights & weekends on a part-time or full-time basis. No relocation assistance is offered at this time. Bug Bite Thing is targeting a start date as soon as possible. The ideal candidate must live in Florida.

ORGANIZATIONAL MISSION & HISTORY:

Bug Bite Thing is a rapidly growing entrepreneurial company seeking intelligent, energetic, and forward-thinking Customer Service Representative I to join its outstanding team. Bug Bite Thing originally started in the garage of the founder’s home and has since been featured on Shark Tank, The View, Good Morning America, People.com, and many other large media outlets. Bug Bite Thing’s mission is to educate the world on a more effective, chemical-free way to alleviate the effects of bug bites and stings. As Bug Bite Thing continues its global reach, more talented individuals are sought to support the growth of this organization.

POSITION OVERVIEW

Position Overview

A big part of the Customer Service Representative role will be moderating and engaging with people on social media. Responding to customer inquiries on various social media platforms, including but not limited to Facebook, Instagram, Twitter, TikTok, Reddit, LinkedIn, and YouTube. Additionally, they will be responsible for corresponding with customers through Zendesk and Amazon Seller Central, as well as validating addresses and various other initiatives within the department. They should display excellent customer service standards when responding and maintain high customer satisfaction. The CSR should be patient, empathetic, passionately communicative, and genuinely excited to help our customers. Our customer’s feedback is HIGHLY VALUED and that should be demonstrated with every customer interaction.

Responsibilities

  • Complete daily assignments and tasks in ClickUp
  • Review and respond to customers across various social media platforms
  • Document feedback patterns on social media channels for the purpose of tracking trends and other analytics for the Marketing department
  • Provide constructive feedback
  • Respond to customer inquiries and requests for information
  • Communicate with customers through “chat,” responding to inquiries in a timely manner.
  • Taking action on any address discrepancies in ShipStation in a timely and efficient manner, making corrections where applicable, and reaching out to the customer to verify when necessary.
  • Check daily for “fraud alerts” and escalate any active alerts to your Supervisor in a timely manner
  • Respond to customer inquiries through Zendesk, including order status, product inquiries, shipping issues, etc.


Requirements

  • Associate Degree in Business Administration or relevant fields
  • Must have 2-3 years of proven online customer-related experience in e-commerce, particularly related to moderating social media platforms and chat-based applications working with online retailers such as Amazon, Wal-Mart, E-Bay, Etsy.
  • Experience using CRM systems such Zendesk, (Freshdesk, salesforce service cloud, Freshservice, Zoho Desk, ConnectWise Control, HubSpot, Live Agent, Wix Answers on a daily basis.

Benefits


  • Health insurance
  • Paid time off
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Flexible spending account
  • Health savings account


Bug Bite Thing is an equal opportunity employer and considers applicants for all positions without regard to individual's race, color, religion, sex (including pregnancy and gender identity), sexual orientation, national origin, age, disability, family medical history (including genetic information), status as a parent, marital status, or political affiliation.


2022-01-21|||Port St. Lucie, FL|||Customer Service||||||JTDEe4CROHeCmZTk|||PART_TIME|||USD|||YEAR|||range||||||30000|||40000|||true

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